Trainings

DEVELOP POSITIVE RELATIONSHIPS WITH YOUR EMPLOYEES AND YOUR CUSTOMERS

at 15 KM

REVAL Consulting

Psychology
Training
Business
Communication
Leadership
Strategy
Management
Personal development

OBJECTIVES
 Know the characteristics of the communication process
 Integrate the concept of services in his interpersonal relationships
 Develop communication skills

PUBLIC
Collaborators and Managers

PROGRAM

The basic principles of communication
 The different forms of communication
 The diagram of the communication
 Understand the principles of conveying a message

List the different types of '' clients ''
 The different types of '' clients ''
 Identify the expectations of your '' clients ''
 Detect barriers to communication

Identify the different relational situations
 Interpersonal relationships
 The face to face
 The telephone situation
 The customer-supplier relationship
 The win-win relationship

Know how to analyze needs and expectations
Active listening: taking charge of the demand
 Understand the principles of transmitting a message.

Build an answer and follow the commitments
 Negotiate to find an agreement

To know how to express one's opinion

Hear the criticism and manage it

Know your limits and know how to say no
 Acting on mutual commitments
 Follow the commitments: measure satisfaction

EDUCATIONAL TOOLS
 Presentations
 Group work
 Scenarios and role plays