OBJECTIVES
Develop communication skills
Understand everyday the general problem of conflict management
PUBLIC
For all
PROGRAM
Effectively manage the relationship with your contact
To be able to give feedback
Know how to listen
To be able to show empathy
The signs of valorization and recognition
Identify the conflict
Recognize the signs of conflict
Negotiate to avoid tensions
How to manage conflicts
Know how to express your opinion: find the right tone and words
Find the balance between courtesy, tact and firmness
Hear the criticism and manage it
Know your limits and know how to say no
Formulate the answer without making any mistakes
EDUCATIONAL TOOLS
Presentations
Group work
Scenarios and role plays
Organizer
Reval
You will also like:
Sur demande
Stress'agile
Sur demande
Mbti discovery
Sur demande
Mbti agile
Great place to work Luxembourg or upon request
Communication basics
Great place to work Luxembourg or upon request
Develop your leadershipSur demande
Exploit non-verbal attitudes to strengthen your relatio...
Sur demande
Prepare for retirement
Sur demande
Professionally affirm your relationship with your manag...
REVAL Consulting
Challenge your methods of conflict management
REF.#111 - A MISTAKE? LET US KNOW
You could like it :
THE AGENDA
find out about all the networking events and trainings tailored for you!
find out about all the networking events and trainings tailored for you!
