OBJECTIVES
Become aware of the pitfalls inherent in listening and communicating
with his collaborators
PUBLIC
For all
PROGRAM
Listening and communication in the workplace
Listen to: Discover - Memorize - Question - Answer - Analyze
Understand the benefits of good listening
Know your degree of openness to yourself and others
Self-diagnosis of your listening quality
Evaluate your ability to empathize
The environment conducive to listening
Identify the conditions necessary for good listening
Barriers and limits of listening
Pitfalls to avoid: identification, projection, transfer
Enrich your listening skills in different situations
Learn to listen actively
Stay focused on the other
The questioning
Reformulation and its effects on the transmitter and the receiver
Manage emotions: those of the other and his
Adopt your listening style
EDUCATIONAL TOOLS
Presentations
Group work
Scenarios and role plays
Organizer
Reval
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