OBJECTIVES
Develop self-confidence
Develop your communication skills with your hierarchy
PUBLIC
Anyone converting to the secretariat
PROGRAM
Understand your relationship with others
Analyze behaviors
Different types of behavior to manage in a professional situation
Know how to listen
To be able to show empathy.
Constructive criticism
Know how to express one's opinion
Hear the criticism and manage it
Manage aggressive criticism
Develop a sense of sharing
Build a positive response
Know how to say Yes, know how to say No
Develop a reliable and honest relationship with your manager, stay flexible
Formulate the answer without making any mistakes.
EDUCATIONAL TOOLS
Presentation
Autodiagnostics
Role play
Good to know
DURATION
1 day
Organizer
Reval
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REF.#140 - A MISTAKE? LET US KNOW
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