OBJECTIVES
Discover the different methods of conflict resolution
Know how to determine the most appropriate strategy for each conflict situation
PUBLIC
Managers, project managers who have already received training on conflict management
PROGRAM
Discover the characteristics of the different methods
Negotiation
Conciliation
Arbitration
Mediation
Determine the appropriate method to use
Analyze the type of conflict
Analyze the causes of the conflict
Analyze the possible consequences of the conflict
Analyze resolution options
Become aware of the importance of appropriate communication
Assertive communication
Active listening
Persuasion
EDUCATIONAL TOOLS
Presentation
Exercises
Role play and scenarios
Good to know
DURATION
1 day
Organizer
Reval
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