OBJECTIVES
Increase organizational efficiency through effective management
of his mails
Adapt your editorial style to e-mail communication
PUBLIC
For all
PROGRAM
Understand the challenges of communication by e-mail
Impact of email in labor relations
Speed and immediacy: the specificities of communication by e-mail
Diversity of interlocutors
Consequences related to the volume treated
Choose the e-mail as the method of communication (in relation to the letter,
phone)
How to manage your mail
Read and process messages
Answer wisely
Classify and organize your messages
Prioritize your work roles: Define a common key to organize your records
Develop rules to handle a large volume of emails
Write your emails efficiently
Build short, legible sentences: use precise vocabulary
Identify its purpose
The importance of the object: to arouse the interest of the reader
Write short and relevant answers
EDUCATIONAL TOOLS
Presentation
Practical exercises
Good to know
DURATION
1 day
Organizer
Reval
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