OBJECTIVES
Being able to convey a message assertively
PUBLIC
For all
PROGRAM
Reminder on the basic rules of oral communication
Repositioning the Transmitter-Receiver Relationship
Set the transmission frame of the message
Structure your message
Define the purpose of the message
Prepare the message content
Dissociate facts and emotions
Bringing conditions for communication - caring for the form of the message
Adapt to the other person, the situation
Establish a relationship of trust in the dialogue
Use assertiveness
To know how to listen to favor the exchange
Reformulation to make the discussion more objective
EDUCATIONAL TOOLS
Presentation
Group work
Situations
Organizer
Reval
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