OBJECTIVES
To be able to adopt a mode of self-expression favorable to an effective communication
Improve one's interpersonal skills
PUBLIC
For all
PROGRAM
The parameters of fluency
The basic principles of communication
To know how to decode nonverbal attitudes and expressions
o The main expressions of the face
o The language of the body
o The proxemic
Control his verbal language
o Become aware of one's parasitic attitudes and actions
o Attitudes to avoid
o Improve your posture and adapt it to communication situations
Know how to adapt your behavior to situations and people
Understand the principles of conveying a message or how to position oneself
as part of active listening, and adopt facilitating attitudes:
o The characteristics of listening
o Questioning techniques
o Reformulation, a basic technique
o Empathy
To know how to assert oneself in front of one's interlocutor
o Establish a relationship of trust.
To be comfortable in his oral expression (clarification of the message, choice of words ...)
Put your interlocutor at ease
o Observe, analyze, synchronize
EDUCATIONAL TOOLS
Presentations
Practical cases
Scenarios and role plays
Organizer
Reval
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