Trainings

DIFFICULT SITUATIONS IN TRAINING

at 15 KM

REVAL Consulting

Training
Business
Education
HR
Management
Personal development

OBJECTIVES
 Know how to identify the different types of personalities
 Know how to manage negative attitudes in training
 Decode the most common non-verbal attitudes and expressions
 Evaluate the congruence of a gesture to validate the authenticity of a speech
 Improve your own gestures to adapt to your interlocutor

PUBLIC
All the people brought to animate training sessions

REQUIREMENTS
Trainers who have already undergone training of trainers

PROGRAM

Identify a difficult personality
 The different types of participants in training
 Attitudes to detect (provocative, passive, conflictual ...)
 To know how to listen with all your senses

Adapt your communication method
 Know your own personality traits
 How to choose between verbal and non-verbal
 Exit blocking situations

Control your verbal language
 The language of the body
 Become aware of one's unwanted attitudes and actions
 Attitudes to avoid
 Improve your posture and adapt it to communication situations

Put your interlocutor at ease
 Learn to observe each other
 Observe, analyze, synchronize

EDUCATIONAL TOOLS
 Presentations
 Situations
 Exercises