Trainings

NON-VIOLENT COMMUNICATION AND EMOTIONAL INTELLIGENCE

at 15 KM

REVAL Consulting

Training
Business
Communication
Leadership
Strategy
Management
Personal development

OBJECTIVES
 Develop communication skills $
 Understand the mechanism and management of emotions
 Understand on a daily basis the general problematic of the management of tensions

PUBLIC
For all

PROGRAM
Working styles
 The color method (the go-getter, expressive, amicable, analytics)
 The virtues and the crooked

Effective communication
 Optimize the broadcast
 Optimize the reception

The origin and causes of tensions / conflicts
 Causes: psychological and other
 Shapes

Managing emotions in a stressful situation
 Mechanism of emotions
 Influence of thoughts
 Expression of the emotions and expectations of the interlocutor
 Management of emotions: assertiveness and positive attitude

Nonviolent communication
 Know how to express your opinion: find the right tone and words
 Find the balance between courtesy, tact and firmness
 Hear the criticism and manage it
 Know your limits and know how to say no
 Formulate the answer without making any mistakes

Development of a personal progress plan

EDUCATIONAL TOOLS
 Illustrated presentation
 Exchange of good practices
 Exercises
 Scenarios / Group work