Trainings

SECRETARY, IMPROVE YOUR SKILLS

at 15 KM

REVAL Consulting

Training
Business
Strategy
Personal development
Performance
secretarial work

OBJECTIVES
 Strengthen its skills in the major areas of the secretariat
 Expand your knowledge and enrich your practices

PUBLIC
 Secretaries in office, wishing to improve

PROGRAM

Communicate and manage difficult situations
 Perfect the basic knowledge of the reception

Define and know the challenges of an efficient reception

The specificities of physical reception, telephone communication

Identify principles for effective communication
 Communicate in difficult situations

Discover the 6 principles of the successful relationship

Develop assertiveness to defuse tension and communicate better

Effectively manage the relationship: Calming discontent, even aggression
others, channel the talkative too much, handle the impatient ...

Diplomatic response: mistakes not to commit

Design attractive documents to communicate well
 Analyze the information to treat it well

The right questions to ask yourself: Objectives, recipients, context?

Design a plan from scattered information
 Realize a quality layout of its paper supports

Apply the layout rules and the basics of typographic language

Create reading levels
 Design attractive transparencies or visuals

Layout rules for a transparency, color management, images

Animation effects: too many effects kill the effect!
 Develop your creativity

Quickly illustrate an idea with the help of an image, create harmonies of colors without excess

Use fonts to highlight (by following the rules)

EDUCATIONAL TOOLS
 Presentations
 Exercises and practical cases
 Role play