OBJECTIVES
Be able to handle difficult situations on the phone
PUBLIC
Anyone having in his professional activity situations of reception
difficult to manage
PROGRAM
Develop assertiveness to defuse tension and communicate better
Build trust
Know how to take a step back
Stay professional
Effectively manage the relationship with your contact
Manage the discontent, the aggressive
Channel the chatter
Manage the impatient
Converse with a confused
To be able to show empathy
EDUCATIONAL TOOLS
Presentations
Role play
Exercises
Good to know
DURATION
0.5 days
Organizer
Reval
You will also like:
Sur demande
Stress'agile
Sur demande
Mbti discovery
Sur demande
Mbti agile
Great place to work Luxembourg or upon request
Communication basics
Great place to work Luxembourg or upon request
Develop your leadership
Sur demande
Improve your aisance in your spoken in public
Sur Demande
Develop listening for more efficiency
Sur demande
The impact of active listening in communication
Sur demande
Developing assertiveness
REF.#136 - A MISTAKE? LET US KNOW
You could like it :
THE AGENDA
find out about all the networking events and trainings tailored for you!
find out about all the networking events and trainings tailored for you!
