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ITIL012 - ITIL MANAGING: ITIL INTERMEDIATE - MANAGING ACROSS THE LIFECYCLE V3 (MALC)

2890 €

at 13 KM
Elgon Follow

• Training
• Business
• Strategy
• Technology
• Digital
• IT

Our ITIL V3 MANAGING training begins with a detailed description of the planning of the main stages, as well as the methodology used which will allow all trainees to obtain their certifications.
The last afternoon is devoted to the simulation of a certification exam.

Introduction, reminders and basics
The life cycle of services
Open loop and closed loop systems
Relationships between the business and IT
Achieving added value for the trade through roles, processes and functions

Strategic changes
Identify benefits for the trade and resource planning
Budgeting, Cost Allocation and Service Assets
Determination of added value for the business, concept of variable cost
Alignment of business policy and IT strategy
Service Portfolio and Service Catalog Management

Quality control
Opportunities for quality improvement
earnings

Strategic Influence
Communication and awareness
Training
Transfer of knowledge

Customer relationship
Business Relationship Management
Structure of services, networks and value chains
Closing and deleting services

Risk Management and Risk Assessment
Challenges, key success factors and risks in service management
Assessment of the different types of risks
Risk management
Implementation of corrective actions
Risk transfer
Organization of IT Service Management
Deming model
Identification of aspects of the strategy, the 4 P
Policy, Strategy, Design, Transition and Operations
Value of business objectives
Guide, direct and monitor
The experience feedback built into life cycle control
Communication, coordination, monitoring and control

Responses to organizational challenges
Organizational maturity
Structure of the organization

Knowledge Management (KM)
Knowledge Management and Information Security
Governance

Evaluation of services
Measurement of value
Determining what can be measured
Monitoring activities
Reports
benchmarking
Evaluation of the results
Implementation of corrective actions

Standards and industry standards
COBIT, ISO / IEC, CMMI, OSI, Six Sigma, TQM, BSC, Quality Management, Diagram of maturity
Governance, Project Management

Tools and strategies
Tools
Service Management Strategies and Tools